Shipping Policy

Shipping Policy

Last updated: November 4, 2026

At Audae Club, we want your rental to arrive on time and in perfect condition. By placing an order, you agree to the shipping terms below, along with our Rental & Return Policy, Cancellation Policy, and Terms of Service.

1. Shipping Methods & Costs

All orders ship from our warehouse in Florida via UPS. We currently ship only within the United States.

Service

Estimated delivery

Cost

UPS Ground

3 to 7 business days

Free on orders of $200 or more; $9 flat fee on orders under $200

UPS 2nd Day Air

2 business days after dispatch

Calculated at checkout by weight and location

UPS Next Day Air

Next business day after dispatch

Calculated at checkout by weight and location

Delivery times are estimates and may be affected by weather, holidays, or other events outside our control.

2. PO Boxes & International Shipping

We do not ship to PO Boxes. We ship only within the United States for now, and we're exploring international options for the future.

3. Order Processing

  • Orders are processed Monday to Friday, 9 AM to 5 PM ET.
  • Orders placed before 1 PM ET on a business day are processed the same day.
  • Orders placed after 1 PM ET, on weekends, or on holidays are processed the next business day.

Processing confirms your order. Rentals then ship on the schedule in Section 4.

4. Rental Scheduling & Last-Minute Orders

  • Rentals typically ship 2 to 3 business days before your rental start date (your scheduled delivery date).
  • We recommend ordering at least 3 business days before your rental start date.
  • Orders placed within 3 business days of the rental start date are Last-Minute Rentals. They may require expedited shipping at your cost.
  • Because Last-Minute Rentals fall within 7 days of the rental start date, cancellations follow the late cancellation terms in our Cancellation Policy: store credit only, minus the cancellation fee.
  • If a delivery is delayed by UPS or another issue outside your control, we may issue store credit at our discretion. Shipping costs are not included.

5. Returning Your Rental

All rentals must be returned using:

  • the resealable return bag included with your order, and
  • the prepaid UPS return label enclosed in your package.

Drop off your return or schedule a UPS pickup on or before your scheduled return date. Lost your label? Email orders@audaeclub.com for a replacement.

Late, unreturned, or improperly returned rentals may result in late fees and replacement charges billed to your card on file. See our Rental & Return Policy for full terms.

Returns that don't work out: if you return an unworn rental within 24 hours of delivery, shipping costs are non-refundable. We deduct either the late cancellation fee or the shipping deduction, whichever is greater, as described in our Rental & Return Policy.

6. Shipping Address

Please double-check your shipping address before placing your order. You're responsible for providing an accurate and complete address. If a package is returned to us because of an incorrect or incomplete address, we'll contact you for the correct details. A $15 reshipping fee applies for UPS Ground. If you need faster delivery to make your rental start date, expedited shipping is charged at cost. If the reshipped dress can't arrive in time, our Cancellation Policy applies.

7. Damage Protection & Route Package Protection

  • Every rental includes complimentary damage protection that covers minor repairs up to $30. Damage beyond that may result in additional charges, as described in our Rental & Return Policy.
  • Route Package Protection is available at checkout and covers packages lost, stolen, or damaged in transit, with claims filed through Route.
  • If you decline Route, Audae Club is not responsible for delivery issues once UPS has your package.

8. Delivery Delays

We work hard to meet every delivery estimate, but Audae Club is not responsible for delays caused by:

  • UPS or any other carrier,
  • weather or natural disasters,
  • an incorrect or incomplete shipping address,
  • missed delivery attempts,
  • orders placed without enough processing time before the rental start date.

9. Remote Areas

Addresses in remote or rural UPS delivery zones may need extra time. For these areas, we recommend choosing a 10-day rental.

10. Lost, Damaged, or Unreturned Rentals

If a rental is returned late, lost, or damaged:

  • you'll receive an emailed breakdown of the fees (late charges, repair or replacement costs),
  • the balance will be charged to your card on file,
  • unpaid balances may be referred to a collection agency, as described in our Rental & Return Policy.

Refunds and store credit are not issued in these cases.

11. Shipping Items to Audae Club for Consignment

  • Once your item passes our initial evaluation, we'll email you a prepaid UPS shipping label.
  • Pack your item securely and ship it with the label provided.
  • If your item doesn't pass our in-person inspection, we'll ship it back to you at no cost.
  • If you withdraw your item at any point during the 90-day consignment period, you're responsible for return shipping.
  • Items sent without our approval will be returned at the consignor's expense.

12. Tracking Your Order

Once your order ships, you'll receive an email with your UPS tracking number. Tracking may take up to 24 hours to appear on the UPS website or app.

Contact

  • Returns, return labels, and tracking numbers: orders@audaeclub.com
  • Everything else: hello@audaeclub.com

Picture provided from UPS.