Terms of service

Terms of Service

Last updated: November 4, 2026

1. Overview & Acceptance

This website is operated by Audae Club LLC ("Audae Club," "we," "us," or "our"). We offer this website, including all information, tools, and services available on it (the "Service"), to you on the condition that you accept these Terms of Service ("Terms") and all policies referenced here.

By visiting our site, renting from us, or consigning with us, you agree to these Terms and to the following policies, which are part of these Terms: our Rental & Return Policy, Cancellation Policy, Shipping Policy, Consignment Policy, Gift Card & Store Credit Policy, and Privacy Policy. If these Terms and a policy conflict, the more specific policy controls for that topic.

These Terms apply to all users of the site, including browsers, customers, consignors, and contributors of content. If you do not agree to all of these Terms, you may not use the Service.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to offer our Service.

2. Eligibility & Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state of residence.
You may not use the Service for any illegal or unauthorized purpose, or violate any laws in your jurisdiction, including copyright laws.
You must not transmit any worms, viruses, or code of a destructive nature.
A breach of these Terms may result in immediate termination of your access to the Service.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Your content (not including card information) may be transferred unencrypted over various networks and adapted to technical requirements. Card information is always encrypted in transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.
Headings in these Terms are for convenience only and do not limit or affect them.

4. Designer Disclaimer & Intellectual Property

Audae Club is an independent business. We are not affiliated with, authorized by, endorsed by, or officially connected with any designer whose items appear on our platform. All designer names, logos, and trademarks belong to their respective owners and are used only to identify the pre-owned luxury items available to rent. These items were lawfully acquired by Audae Club through consignment or purchase from third-party sellers.

All other content on this site, including our logo, photos, text, and design, belongs to Audae Club and may not be used without our written permission.

5. Accuracy of Information & Errors

We work to keep our site accurate, but information may occasionally contain typographical errors, inaccuracies, or omissions related to descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate, at any time and without prior notice, including after you have placed an order. If we cancel an order for this reason, you will receive a full refund.

Material on this site is provided for general information. We have no obligation to update it except as required by law.

6. Modifications to the Service & Prices

Prices are subject to change without notice. We may modify or discontinue the Service, or any part of it, at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. Price changes never affect an order you have already placed.

7. Products & Services

Some items have limited availability. We make every effort to display colors and images accurately, but cannot guarantee that your screen displays colors exactly. We may limit rentals to any person, region, or jurisdiction, and may discontinue any item at any time. Any offer made on this site is void where prohibited.

8. Rental Reservations

To reserve a rental, place an order through our website. Your dress and dates are secured once the rental fee is paid in full.
Rentals are available for 4 days or 10 days. You may reserve up to six months in advance.
Your rental period begins on your rental start date, which is your scheduled delivery date, and ends on your scheduled return date.
Orders placed within 3 business days of the rental start date are Last-Minute Rentals and may require expedited shipping at your cost. Because they fall within 7 days of the start date, cancellations follow the late cancellation terms in Section 13.
Order processing and shipping timelines are described in our Shipping Policy.

9. Extended Rentals

Longer rental periods are available on request. Email hello@audaeclub.com with "Extended Rental Period" in the subject line. Extended rentals are priced higher than our 4-day and 10-day rentals.

10. Condition, Cleaning & Care

Pre-owned items: all items are pre-owned or consigned. Each is inspected before packing, but minor signs of prior use, visible repairs, or small imperfections may be present. You accept these as part of renting a pre-owned garment.
Professional cleaning: every rental is professionally cleaned before and after each rental by our partner, EcoWise Cleaners LLC. Cleaning is included in your rental fee.
Restorations: our seamstresses inspect and repair items as needed.
Inspect before wearing: please check your dress before you wear it. Tags and the security ribbon must stay attached until you are sure you are keeping it. Once they are removed, no refund or store credit is available.
Do not clean or alter: do not wash, steam, dry clean, alter, or repair your rental. If an attempt to clean or alter causes damage, you may be responsible for the cost under Section 18.

11. Returns, Late Returns & Non-Returns

Return your rental using the resealable bag and prepaid UPS label provided, on or before your scheduled return date.
If you use a different shipping method, email orders@audaeclub.com with the tracking number. You are responsible for any item returned without tracking.
Late fee: 20% of the rental price for each day your rental is returned late.
Non-return: if a rental is not returned within 10 days after the scheduled return date, it is considered non-returned, and you will be billed up to 100% of the item's secondhand sales price (SSP), plus any rental and late fees.
Charges are billed to your card on file as described in Sections 17 and 19.

12. Fit Returns (24-Hour Store Credit)

If your rental doesn't fit or isn't what you expected, you may return it for store credit if you do all of the following:

Email orders@audaeclub.com within 24 hours of delivery.
Keep the dress unworn, with all tags and the security ribbon attached.
Drop it off with UPS within 24 hours of delivery.

Refunds to your original payment method are not issued for fit, sizing, style preference, or change of mind. Eligible returns receive store credit for the rental fee, less either the late cancellation fee (Section 13) or the shipping deduction below, whichever is greater. You will never be charged both.

Rental price	Shipping deduction
Under $100	$9
$100 to $199	$15
$200 and above	$25

We can't exchange a rental once it ships because of limited inventory. If you'd like a different style for your event, you may place a new order, and expedited shipping is available at your cost. For sizing help before you order, email hello@audaeclub.com.

13. Cancellations

To cancel, email orders@audaeclub.com with your name, order number, and request. The time your email is received determines which terms apply.

When you cancel	Paid by card	Paid with Shop Pay Installments
More than 7 days before your rental start date	Full refund, no fee	Store credit, no fee
Within 7 days of your rental start date	Store credit, minus a cancellation fee	Store credit, minus a cancellation fee
After your order ships	No cancellation; Section 12 applies	No cancellation; Section 12 applies

Cancellation fee: $30 for rentals under $150; $60 for rentals of $150 or more. The fee applies to each full-priced item in an order.
Discounted items priced below the applicable cancellation fee are not eligible for cancellation or store credit.
Cancellations by Audae Club: we may cancel an order if an item is damaged or unavailable because of a late return, is withdrawn from inventory, or if ID verification, fraud screening, or payment authorization fails. For inventory reasons, you may choose a full refund, store credit, or an available alternative. For verification or payment reasons, you will receive a full refund.

Full details are in our Cancellation Policy.

14. Refunds

Refunds to your original payment method are issued only for standard cancellations paid by card (Section 13), orders we cancel, or these cases:

You received the wrong item.
The item arrived with major damage, beyond normal pre-owned wear, that was not disclosed.

To qualify, email orders@audaeclub.com within 24 hours of delivery with photos, keep the item unworn with tags and security ribbon intact, and drop it off within 24 hours of delivery. Shipping fees are non-refundable. Shop Pay Installments orders receive store credit instead of a refund.

15. Store Credit & Gift Cards

Store credit issued for returns or cancellations does not expire.
Gift cards purchased from Audae Club do not expire and carry no fees.
Promotional credits and discount codes given at no cost may carry an expiration date, which will be clearly stated when issued.
Store credit and gift cards have no cash value, except where required by law.

Full details are in our Gift Card & Store Credit Policy.

16. Shipping & Route Package Protection

We ship within the United States via UPS. Shipping methods, costs, delivery timelines, processing times, remote-area guidance, and reshipping fees are described in our Shipping Policy, which you agree to by placing an order.

Route Package Protection is added to your cart by default and may be removed before checkout. Route covers packages lost, stolen, or damaged in transit, under Route's own terms. Claims are handled by Route, and we will help with the process if needed. If you remove Route, Audae Club is not responsible for delivery issues once UPS has your package. We are also not responsible for carrier delays.

17. ID Verification, Card on File & Security Deposits

ID verification. All customers must verify their identity with a valid government-issued photo ID after placing an order. If verification is not completed before the scheduled ship date, or if we determine at our discretion that it does not meet our trust and safety standards, your order will not ship and will be cancelled with a full refund.

Card on file. A valid credit or debit card is required at checkout and is securely stored with our payment processor. By completing checkout, you authorize Audae Club to charge this card for cancellation fees, late fees, damage, lost or non-returned items, withheld deposits, and any other balance owed under these Terms. We will email you before any charge.

Security deposits. Some rentals require a refundable security deposit, shown at checkout. By placing the order, you authorize a hold on your payment method for that amount. The hold is not a charge. If it expires during your rental, we may re-authorize it on your card on file. It is released once your rental is returned on time and in the condition it was sent; your bank may take 5 to 10 business days to show the release. We may keep all or part of the deposit for damage, late return, or non-return, as described in our Rental & Return Policy.

18. Damage, Loss, or Theft

You are responsible for handling your rental with care throughout the rental period.

Damage protection: every rental includes complimentary damage protection that covers minor damage or stains with repair costs up to $30. If repairs cost more, you pay the difference. For example, if a repair costs $75, you will be billed $45.
Loss, theft, or irreparable damage: you are responsible for up to 100% of the item's secondhand sales price (SSP), in addition to rental fees already paid. We determine the amount based on the item's condition, market demand, and availability.
We will email you a breakdown before any charge is made to your card on file.

19. Unpaid Balances & Collections

If a balance is not paid within 7 days of the bill, or after three failed charge attempts on your card on file, your account may be referred to a third-party collection agency.

20. Billing & Account Information

We may refuse or limit any order, including by customer account, card, billing address, or shipping address. If we change or cancel an order, we will try to notify you using the contact details you provided. We may limit or prohibit orders that appear to be placed by dealers or resellers.

You agree to provide current, complete, and accurate account and payment information, and to update it promptly so we can complete your transactions and contact you.

21. Consigning with Audae Club

By submitting a designer dress through our form, you confirm that you are its legal owner and have the right to consign it.
You agree to provide accurate details, including brand, size, condition, receipts, and photos. Items must meet our quality, brand, authenticity, and style standards, and we may decline any submission.
If your item passes our initial review, we'll send you a prepaid UPS label to ship it to us for in-person inspection. If it does not pass inspection, we may decline it, assign it a lower commission tier, or return it to you at our expense.
Once approved, your item enters a 90-day consignment period and is assigned a commission tier under our Consignment Policy. During this period, you may request your item back at any time, and you pay the return shipping. If your item has a rental booked, we will return it after that rental is returned and cleaned.
After 90 days, ownership of the item transfers to Audae Club, and you continue to earn commissions on qualifying rentals as described in our Consignment Policy. Before we mark your former item final sale, retire, or liquidate it, we will email you and offer you 7 days to buy it back at its final-sale price.
Consignor payouts are made on the 15th and 30th of each month (the last day of the month in February).
Audae Club operates only on a consignment model. We no longer offer one-time buyouts for new submissions. Items we purchased outright before this change remain Audae Club's property.

22. Optional Tools

We may provide access to third-party tools that we do not monitor or control. These tools are provided "as is" and "as available," without warranties or endorsement, and your use of them is at your own risk. New features or tools added to the Service are also subject to these Terms.

23. Third-Party Links

Our site may link to third-party websites that are not affiliated with us. We are not responsible for their content, accuracy, products, or services, and are not liable for any harm related to them. Please review a third party's policies before engaging with them, and direct any complaints to that third party.

24. Comments, Feedback & Submissions

If you send us ideas, suggestions, or other materials ("comments"), you agree that we may edit, copy, publish, and otherwise use them in any medium without restriction, compensation, or obligation to respond. We may remove content we find unlawful, offensive, or in violation of these Terms. You agree that your comments will not violate anyone's rights or contain unlawful material or malware, and that you will not use a false email address or misrepresent who you are. You are solely responsible for your comments.

25. Personal Information

Your submission of personal information, including ID verification details, is governed by our Privacy Policy.

26. Prohibited Uses

You may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any law or regulation; (d) to infringe our intellectual property or anyone else's; (e) to harass, abuse, defame, or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others' personal information; (i) to spam, phish, scrape, or crawl; (j) for any obscene or immoral purpose; or (k) to interfere with the security of the Service. We may terminate your use of the Service for any prohibited use.

27. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, or that results from using it will be accurate or reliable. We may remove or cancel the Service at any time without notice.

Your use of the Service is at your own risk. Except as expressly stated by us, the Service and all items provided through it are offered "as is" and "as available," without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by law, Audae Club and its owners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors are not liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any item obtained through it. Where a jurisdiction does not allow these limits, our liability is limited to the maximum extent permitted by law.

28. Indemnification

You agree to indemnify, defend, and hold harmless Audae Club and its owners, affiliates, partners, officers, agents, contractors, licensors, service providers, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party because of your breach of these Terms or the policies they include, or your violation of any law or third-party right.

29. Severability

If any part of these Terms is found unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the rest of these Terms.

30. Termination

These Terms remain in effect until terminated by you or us. You may terminate them at any time by telling us you no longer wish to use the Service, or by no longer using our site. If we believe you have failed to comply with these Terms, we may terminate them at any time without notice and deny you access to the Service. You remain responsible for all amounts owed up to the date of termination, and obligations incurred before termination survive it.

31. Entire Agreement

These Terms and the policies they include are the entire agreement between you and us regarding the Service, and replace any prior agreements, communications, or versions of these Terms. Our failure to enforce any right or provision is not a waiver of it.

32. Governing Law

These Terms are governed by the laws of the State of Florida and applicable federal law of the United States.

33. Changes to These Terms

You can review the current version of these Terms on this page at any time. We may update, change, or replace any part of these Terms by posting the changes on our website. Changes apply from the date they are posted and do not affect orders already placed. Your continued use of the Service after changes are posted means you accept them.

Tag @audaeclub on Instagram or Facebook for a chance to be featured on our page. As a thank-you, we'll email you a 15% discount code. Redemption rules are in our Gift Card & Store Credit Policy. Audae Club will never ask for your financial details through social media.

35. Contact

Orders, returns, and cancellations: orders@audaeclub.com
Questions about these Terms and everything else: hello@audaeclub.com